Maison by Mariam
Effective Date: 10 August 2026
At Maison by Mariam, we are committed to protecting the privacy, confidentiality, and security of the information entrusted to us by our clients, business partners, visitors, and other stakeholders.
This Privacy Policy explains how Maison by Mariam (“Maison”, “we”, “us”, or “our”) collects, uses, processes, stores, and protects personal information when you visit our website, communicate with us, submit an enquiry, engage with our services, or conduct business with us.
This Policy applies particularly to our B2B, private-label, fragrance, cosmetics, product development, and manufacturing activities.
- Information We Collect
Depending on the nature of your interaction with Maison, we may collect and process the following categories of information:
Personal and Contact Information
Name and surname
Business email address
Telephone and contact details
Job title and professional information
Communication preferences
Business Information
Company name and registration information
Business address and contact information
Commercial and account information
Information relating to your organization and business requirements
Project and Manufacturing Information
Product and project requirements
Fragrance and product specifications
Artwork, packaging, labels, and brand assets
Product development and manufacturing requirements
Samples, references, and technical documentation
Quotations, purchase orders, invoices, and related records
Communication Information
Emails, messages, enquiries, requests, and correspondence
Information provided during meetings, consultations, or business communications
Customer service and support records
Website and Technical Information
When you interact with our website, we may automatically collect certain technical information, including:
IP address
Browser type and version
Device and operating system information
Website pages visited
Referring and exit pages
General website usage and interaction information
Cookies and similar technologies
We seek to collect information that is reasonably necessary for legitimate business, contractual, operational, security, or legal purposes.
- How We Use Your Information
Maison may use personal and business information for purposes including:
Responding to enquiries and business requests
Preparing quotations, proposals, and commercial offers
Managing client relationships and accounts
Understanding project and product requirements
Developing, formulating, manufacturing, and delivering products
Processing orders, invoices, payments, and deliveries
Managing production and supply-chain activities
Communicating regarding projects, orders, and services
Providing customer and technical support
Maintaining quality, compliance, and operational records
Managing our website, CRM, ERP, and business systems
Improving our products, services, processes, and digital platforms
Maintaining information security and preventing misuse or unauthorized activity
Complying with applicable laws, regulations, governmental requirements, and legal obligations
Protecting the rights, property, and legitimate interests of Maison and its stakeholders
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.
- Confidentiality of Client and Business Information
Maison recognizes that private-label manufacturing and product development may involve highly confidential commercial information and intellectual property.
We therefore treat client information with discretion and confidentiality.
Depending on the nature of the engagement, confidential information may include:
Product concepts and specifications
Fragrance briefs and development requirements
Formulas and formulation-related information
Artwork and packaging designs
Brand assets and commercial strategies
Pricing and quotations
Product development information
Manufacturing requirements
Business plans and commercial information
Other information identified as confidential or reasonably understood to be confidential
Access to confidential information is restricted to authorized personnel, contractors, suppliers, production partners, or service providers who require such information for legitimate business purposes.
Where appropriate, Maison may enter into separate Non-Disclosure Agreements (NDAs), confidentiality agreements, manufacturing agreements, or other contractual arrangements governing the handling and protection of confidential information.
Nothing in this Privacy Policy replaces or limits the confidentiality obligations contained in a separate agreement.
Maison does not sell, rent, or commercially trade client personal information or confidential business information.
- Legal Basis for Processing
Where applicable, Maison processes personal information based on one or more lawful grounds, including:
Performance of a contract or steps taken at the request of a client or prospective client
Compliance with legal or regulatory obligations
Legitimate business interests
Consent, where required
Protection of rights, security, and legitimate interests
Where processing is based on consent, you may withdraw that consent where permitted by applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
- Sharing and Disclosure of Information
Maison may disclose or provide limited information to trusted third parties where reasonably necessary to operate our business, provide our services, or comply with legal obligations.
These parties may include:
Payment and financial service providers
Banks and financial institutions
Logistics, shipping, and delivery providers
IT, hosting, cloud, cybersecurity, and technology providers
CRM, ERP, communication, and business-system providers
Professional advisers, auditors, and legal consultants
Approved suppliers, manufacturers, laboratories, or production partners
Government, regulatory, customs, or law-enforcement authorities where legally required
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
Where appropriate, Maison expects service providers and business partners handling information on our behalf to maintain appropriate confidentiality and security measures.
- International and Cross-Border Data Transfers
Some of our technology, cloud, hosting, payment, logistics, or professional service providers may process information outside the United Arab Emirates.
Where personal information is transferred or processed across borders, Maison will take reasonable steps to ensure that such processing is carried out in accordance with applicable UAE data protection requirements and appropriate safeguards.
- Data Protection and Security
Maison maintains reasonable technical, organizational, and administrative measures designed to protect information against:
Unauthorized access
Unauthorized disclosure
Loss or destruction
Misuse
Alteration
Accidental or unlawful processing
Access to sensitive information is restricted according to personnel responsibilities and legitimate business requirements.
However, no electronic system, website, database, or method of transmission over the internet can be guaranteed to be completely secure. Accordingly, while Maison takes reasonable precautions, absolute security cannot be guaranteed.
- B2B Client Portal and Digital Services
Where Maison provides online B2B accounts, client portals, ordering systems, or other digital services, information submitted through these systems may include:
Account and user information
Quotations and orders
Project information
Artwork and documents
Product approvals
Production information
Invoices and payment records
Delivery and shipping information
System activity and related technical records
Access to digital services is controlled according to user permissions, account authorization, and legitimate business requirements.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to:
Enable essential website functionality
Maintain website security
Improve website performance and user experience
Understand website traffic and usage
Analyze and improve our digital services
Support relevant marketing or communication activities, where applicable
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of parts of our website.
Where legally required, Maison will obtain appropriate consent before using non-essential cookies or similar technologies.
- Marketing Communications
Where permitted by applicable law, Maison may use business contact information to communicate information about:
Products and services
Private-label manufacturing capabilities
New developments
Events and exhibitions
Company announcements
Relevant business opportunities
You may request to stop receiving marketing communications at any time.
However, opting out of marketing communications will not prevent Maison from sending essential service-related communications, including quotations, orders, invoices, production updates, contractual notices, or other communications necessary to maintain a business relationship.
- Data Retention
Maison retains information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing and managing our services
Maintaining client and business relationships
Fulfilling contractual obligations
Accounting and financial requirements
Quality and operational requirements
Regulatory and legal obligations
Resolving disputes
Protecting Maison’s legitimate business interests
When information is no longer required, Maison may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal procedures.
Certain records may be retained for longer periods where required by law or reasonably necessary for legitimate business purposes.
- Your Privacy Rights
Subject to applicable UAE law and any applicable limitations or exceptions, individuals may have rights relating to their personal information, including the right to:
Request access to personal information held about them
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally permitted
Request restriction of certain processing where applicable
Object to certain forms of processing
Withdraw consent where processing is based on consent
Request removal from marketing communications
Raise a privacy-related concern or complaint
Requests may be subject to identity verification and applicable legal, contractual, security, or regulatory requirements.
To exercise a privacy right, please contact Maison using the details provided in Section 15 – Contact Us.
- Third-Party Websites and Services
Our website or digital communications may contain links to third-party websites, platforms, applications, or services.
Maison does not control and is not responsible for the privacy practices, content, security, or policies of third-party services.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
- Changes to This Privacy Policy
Maison may update this Privacy Policy from time to time to reflect changes in:
Our business operations
Products and services
Technology and digital platforms
Data protection practices
Applicable laws and regulatory requirements
Any updated version will be published on this page together with its revised effective date.
We encourage visitors and business partners to review this Policy periodically.
- Contact Us
For privacy-related questions, requests, concerns, or complaints, please contact:
Maison by Mariam
Website: www.mmar.ae
Email: info@mmar.ae
When contacting us regarding a privacy request, please provide sufficient information to allow us to understand and process your request. We may request additional information to verify your identity where reasonably necessary.
Maison will handle privacy-related requests in accordance with applicable laws and regulations of the United Arab Emirates.
Maison by Mariam
Discretion. Trust. Responsible Manufacturing.
We craft refined fragrance experiences—blending Arab heritage with French craftsmanship to create lasting expressions of luxury.
© Copyright 2026 Maison by Mariam